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Customer Care Charter
• You are important to us
• You only need to contact us once
• We are accountable for our service
• We will tell you what we are doing and when
• We will make it easy for you to do business with us
• If we say we will do it, we will do it
• We will deal with enquiries quickly and efficiently
• We will listen to you to help improve the quality of service we deliver
• We will proactively learn from best practice
Our Service Charter
• I will take ownership and find solutions to meet customers' needs
• I will get it right first time
• I will deliver on what I say
• I will treat the customer fairly and consistently with politeness
• I will proactively keep the customer informed
• I will ask for feedback to improve the quality of customer service I provide
• I will take every opportunity to make sure customer information is accurate and up to date on the relevant systems |
